Refund policy

Refunds, Exchanges and Cancellations 

Refunds and other remedies

1.1 Without limiting our obligations under the Australian Consumer Law, we do not offer exchanges for discounted Products or where a Customer has a change of mind in respect to any Products purchased on our Site, unless otherwise agreed in writing.

1.2 Without limiting our obligations under the Australian Consumer Law, we do not offer exchanges for discounted Products or where a Customer has a change of mind in respect to any Products purchased on our Site, unless otherwise agreed in writing. 

1.3 We may, from time to time at our absolute discretion, facilitate refunds for full priced and/or discounted Products provided that the Customer requests for a refund within 7 days of receipt, noting that only the value of the Products purchased will be refunded to the Customer (excluding initial delivery costs). Any such refund will only be granted on the premise that the Product displays no signs of use and is returned to Tappeti in the same condition in which it was delivered to the Customer. 

1.4 The Customer is solely responsible for the delivery costs associated with any refund when shipping the Product/s back to Tappeti.