Rug Delivery Process & Terms

Delivery Process

Tappeti’s Products are available for delivery domestically within Singapore. 

Tappeti reserves the right torefuse to ship Orders to remote or rural locations, in which case, Customers will be notified via email and are entitled to a full refund.  

Tappeti warrants and represents that we will use our best endeavours to ensure that Orders are delivered in a prompt and timely manner. However, due to factors outof our control, we note that shipping may, from time to time, be delayed. Tappeti does not accept any liability for Loss or damage suffered as a result of any such delay. 

Shipping prices may vary from time to time depending on:
(a)      the provided delivery location; and
(b)      the weight and size of the Product or Products ordered. 

The date of dispatch displayed on the Site at the time that an Order is placed isan estimate only and is subject to change.  

Tappeti and or third-party freight carriers will not deliver Orders to PO Box addresses. 

Where a Customer gives written authority for Products to be delivered to the provided address without signature, any and all insurance cover will be voided and theliability of such Products transfers to the Customer. 

The couriers nominated by Tappeti will deliver Orders during local business hours (being 9am to 5pm from Monday to Friday, excluding public holidays).  

Items will be delivered wrapped and rolled to the ground floor of the provided address. No unpacking of the items is included in the delivery service.  

For certain delivery areas rug lay out service might be available upon email request. Extra charges will apply for this service and will be quoted separately. 

Customers give Tappeti their permission to pass on their name, phone number and the delivery address to the nominated delivery service. The delivery service will contact the customer to arrange for delivery within the estimated delivery times.  

Please contact studio@tappeti.com.au for any enquiries regarding deliveries.